A very busy and possibly understaffed U-Haul location. However, I will say that when I did get service for my drop off, Christian was extremely quick and courteous. Lots of inventory and services offered. Overall, a good experience.
Rented a 20’ and when I went back to drop off they had all the paperwork wrong. They had that I had a different truck and another person had the 20’ I rented. I had to wait over 45 mins for them to fix their mistake. Very unprofessional!
Great service at the Homestead, FL branch. Easy to do the rental and the return. And apart from renting the cargo van we also found things we needed such as boxes, blankets, etc. Thank you!!
i NEVER write reviews but today will be different. for starters, i want to say that the people working at the counter were very nice and informative. the truck was clean and did its job well enough. HOWEVER, the deceptive practices of uhaul as a company are absolutely absurd. they advertise their trucks as $20 rentals. I SPENT $100 on everything. it's $20 for what? for the HONOR of renting the truck, i guess? plus $25 for insurance (i have been having the worst luck in my life this last year and i did not want to push that luck any further), AND THEN it's .99 cent PER MILE. i had to drive 29~ miles total. WE ARE NOW AT THREE TIMES THE ADVERTISED PRICE. then there's also the gas! need to return the truck with a full tank. if it's $100 to rent the truck, then say it's $100. don't say it's $20 and then charge me FIVE TIMES the actual price. i wasn't going to write a review. i just shrugged it off. like i said, i've had one hell of a year. it's just one bad thing ins a string of bad things to happen to me. HOWEVER, today i got an email from uhaul asking me to fill out a survey and i said, you know what. sure. so i go into the survey. they asked me to rate the whole process, i give it a 3 as an honest rating. and then they ask me "TELL US WHAT YOU LIKED ABOUT THE SERVICE". i figured they meant i could write what i liked and then it would follow up with any problems i might have had. so i wrote what i started this review with. i CAN NOT fault the employees for the failures of the COMPANY. they don't get paid enough to deal with that BS. when i hit next, the survey completed and it autofilled a google review for me containing only the good things about the process, which it had asked for. what a sniveling, seedy and pathetic way for a billion dollar company to act. so i came here to write my own review. not one with my words being taken out of context and used to promote their SCAM. i will never use uhaul again. i know that carries no weight. but i hope my review encourages people to look ANYWHERE else first and use this company only as a last resort.
Alex
Horrible from the get-going !
I was looking forward to rent a tow dolly Alex didn’t understand my pronunciation makes me repeat the sentence several times I think he took on a mission to teach me a lesson.
I explaining two wheels you put behind the car and put the car on those two wheels ,he asked me to walk all over outside when he can show me a picture to show me What I just told him in retaliation my options ? At one point Alex pronounce (tow) to correct me . Horrible experience I’m 55 years old I don’t need to go through this i just need a fear assistance
without even looking, he says my Hitch is not recommended. My hitch is Perfectly rated for the weight I’m Towing. Besides I rent several times not once same trailer and bigger in this location
Then he explains to me then he need to take a picture of me.I rent trailers with U-HAUL the past three or four months 2/3 times a month South Carolina ! THEY NEVER ASKED ME FOR PICTURES. I TOLD HIM.
Then he proceeded to explain to me that because people keep stealing crashing their trailers and not returning they doing this like I was one of them !WOOO I returned all the rentals and is in the records.My opinion of you Mr. Alex very unprofessional and you assist me in a very unprofessional non of your duties Way like im a potential delinquent that is going to still one of U-Haul trailers. And make me go to a very unwelcome experience due to my limitations race or a combination
And U-Haul as well is taking every rental customer as a potential delinquent in certain locations totally selective I got my own Tow Dolly now I would do anything not to rent Ever from U-Haul again I may have to, but will be the last source.definitely not at this location
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Joe St
a year agoA very busy and possibly understaffed U-Haul location. However, I will say that when I did get service for my drop off, Christian was extremely quick and courteous. Lots of inventory and services offered. Overall, a good experience.
avaldes1818
5 months agoRented a 20’ and when I went back to drop off they had all the paperwork wrong. They had that I had a different truck and another person had the 20’ I rented. I had to wait over 45 mins for them to fix their mistake. Very unprofessional!
Patricia Romero
a month agoGreat service at the Homestead, FL branch. Easy to do the rental and the return. And apart from renting the cargo van we also found things we needed such as boxes, blankets, etc. Thank you!!
trauma system
3 months agoi NEVER write reviews but today will be different. for starters, i want to say that the people working at the counter were very nice and informative. the truck was clean and did its job well enough. HOWEVER, the deceptive practices of uhaul as a company are absolutely absurd. they advertise their trucks as $20 rentals. I SPENT $100 on everything. it's $20 for what? for the HONOR of renting the truck, i guess? plus $25 for insurance (i have been having the worst luck in my life this last year and i did not want to push that luck any further), AND THEN it's .99 cent PER MILE. i had to drive 29~ miles total. WE ARE NOW AT THREE TIMES THE ADVERTISED PRICE. then there's also the gas! need to return the truck with a full tank. if it's $100 to rent the truck, then say it's $100. don't say it's $20 and then charge me FIVE TIMES the actual price. i wasn't going to write a review. i just shrugged it off. like i said, i've had one hell of a year. it's just one bad thing ins a string of bad things to happen to me. HOWEVER, today i got an email from uhaul asking me to fill out a survey and i said, you know what. sure. so i go into the survey. they asked me to rate the whole process, i give it a 3 as an honest rating. and then they ask me "TELL US WHAT YOU LIKED ABOUT THE SERVICE". i figured they meant i could write what i liked and then it would follow up with any problems i might have had. so i wrote what i started this review with. i CAN NOT fault the employees for the failures of the COMPANY. they don't get paid enough to deal with that BS. when i hit next, the survey completed and it autofilled a google review for me containing only the good things about the process, which it had asked for. what a sniveling, seedy and pathetic way for a billion dollar company to act. so i came here to write my own review. not one with my words being taken out of context and used to promote their SCAM. i will never use uhaul again. i know that carries no weight. but i hope my review encourages people to look ANYWHERE else first and use this company only as a last resort.
Diego Mederos
3 months agoAlex Horrible from the get-going ! I was looking forward to rent a tow dolly Alex didn’t understand my pronunciation makes me repeat the sentence several times I think he took on a mission to teach me a lesson. I explaining two wheels you put behind the car and put the car on those two wheels ,he asked me to walk all over outside when he can show me a picture to show me What I just told him in retaliation my options ? At one point Alex pronounce (tow) to correct me . Horrible experience I’m 55 years old I don’t need to go through this i just need a fear assistance without even looking, he says my Hitch is not recommended. My hitch is Perfectly rated for the weight I’m Towing. Besides I rent several times not once same trailer and bigger in this location Then he explains to me then he need to take a picture of me.I rent trailers with U-HAUL the past three or four months 2/3 times a month South Carolina ! THEY NEVER ASKED ME FOR PICTURES. I TOLD HIM. Then he proceeded to explain to me that because people keep stealing crashing their trailers and not returning they doing this like I was one of them !WOOO I returned all the rentals and is in the records.My opinion of you Mr. Alex very unprofessional and you assist me in a very unprofessional non of your duties Way like im a potential delinquent that is going to still one of U-Haul trailers. And make me go to a very unwelcome experience due to my limitations race or a combination And U-Haul as well is taking every rental customer as a potential delinquent in certain locations totally selective I got my own Tow Dolly now I would do anything not to rent Ever from U-Haul again I may have to, but will be the last source.definitely not at this location