Would like to start by saying I don’t normally leave reviews but had the worst experience ever at this place! Brought my dog here to get neutered back in April 23rd and ended up having to take him somewhere else for emergency surgery. After picking him up he was kept supervised safe and with a cone at all times at home. Avoid this place for this type of procedure. I was given no pain meds and the surgery was unsuccessful.
Did an incredible job with my boys! Everyone was so incredibly nice and explained every little thing. Super friendly and caring environment! Appointments are obviously difficult to acquire due to their prices but it's worth it! Will be coming back for all my babies.
I scheduled my dog to get neutered at this site. I was honestly impressed at how well and organized the staff was. I drove in I was greeted and asked to remain in the car. I was assigned a number and given paperwork to fill out in the car. I waited to be called I also had the option to walk around the park so my dog could relieve himself. Once in my dog was weighted in and paperwork process was verified and payment taken. Then they took me to the crate my dog was going to be in. The place was very clean and i didn’t experience any bad oder. Everything was very clean. They had washer and dryer in the facility sheets were be clean.. I honestly was very impressed. The staff was helpful, very nice and pleasant. I was given instructions to pick him around 2pm picked him up, I was assisted all the way to my car. I’m writing all this because I assisted my friend with her dog at another facility and I can compare and all I will say is that, I choose this site if I ever have to come back even if it’s further out for me.
I went for an appointment to get my dog spayed. I made the appointment online and received a very general email to be at the site at 7 am. I would need proof of residence and proof of rabies vaccination. I arrived at 7 am and was told to stay in the car. Around 8:30 am or so I was one step closer to starting the appointment. A staff member verified my paperwork for vaccination and I was eventually allowed in by a nice guy in a purple polo. My dog was weighed, her chip was verified and then I waited some more. My dog sat in a cage and I in a chair waiting for the front desk to attend us. What I thought would take an hour tops was starting to hit the 2 hour mark. Once attended by the front desk I started getting asked about the rabies vaccine. I provided proof as the email stated but they wanted a certificate. The health certificate wasn’t enough. Once I agreed to have my dog vaccinated redundantly just to go through with getting spayed they told me it would be $80 +. I thought ok it’s more but let’s do it. I drove an hour to Homestead and found myself having to postpone work meetings because this was looking like an all day affair. Once that was also squared away they said they needed certification for the chip. Smh. No where in the email or in any information I read was this asked for. At this point it’s about 9:45 am. The front desk at this place creates such a bottle neck for this place. There is a huge lack of efficiency and consideration for people’s time and effort in complying with vague instructions. Aside from the front desk piecemealing information they blame another aspect of the organization when I’m upset. Honestly it’s all the same to me. I left with my dog. There were two kind staff members: the woman in scrubs who came out to the car and the gentleman inside w/ a purple polo. Sadly their kindness can’t carry the lack of professionalism and inefficiency of this place. I feel bad for all the people told to come pick up their pets at 2 pm. By the time they leave they’ll be stuck in rush hour with a drugged up pet wanting to get home.
Neutered my dog here and it was an easy and fast process. Amy was able to get me in and out. My dog was treated kindly and they show their care and love for animals. We did the $90 package deal and it was an amazing deal! If you don’t have an appointment they’ll write your name down and put you next whenever there’s a spot open but usually you’ll always be able to get your dog treated. The entire team is amazing! Thank you!
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carlos de percin
2 months agoWould like to start by saying I don’t normally leave reviews but had the worst experience ever at this place! Brought my dog here to get neutered back in April 23rd and ended up having to take him somewhere else for emergency surgery. After picking him up he was kept supervised safe and with a cone at all times at home. Avoid this place for this type of procedure. I was given no pain meds and the surgery was unsuccessful.
Grace
a year agoDid an incredible job with my boys! Everyone was so incredibly nice and explained every little thing. Super friendly and caring environment! Appointments are obviously difficult to acquire due to their prices but it's worth it! Will be coming back for all my babies.
jenny Fernandez
10 months agoI scheduled my dog to get neutered at this site. I was honestly impressed at how well and organized the staff was. I drove in I was greeted and asked to remain in the car. I was assigned a number and given paperwork to fill out in the car. I waited to be called I also had the option to walk around the park so my dog could relieve himself. Once in my dog was weighted in and paperwork process was verified and payment taken. Then they took me to the crate my dog was going to be in. The place was very clean and i didn’t experience any bad oder. Everything was very clean. They had washer and dryer in the facility sheets were be clean.. I honestly was very impressed. The staff was helpful, very nice and pleasant. I was given instructions to pick him around 2pm picked him up, I was assisted all the way to my car. I’m writing all this because I assisted my friend with her dog at another facility and I can compare and all I will say is that, I choose this site if I ever have to come back even if it’s further out for me.
Annette Gonzalez
a month agoI went for an appointment to get my dog spayed. I made the appointment online and received a very general email to be at the site at 7 am. I would need proof of residence and proof of rabies vaccination. I arrived at 7 am and was told to stay in the car. Around 8:30 am or so I was one step closer to starting the appointment. A staff member verified my paperwork for vaccination and I was eventually allowed in by a nice guy in a purple polo. My dog was weighed, her chip was verified and then I waited some more. My dog sat in a cage and I in a chair waiting for the front desk to attend us. What I thought would take an hour tops was starting to hit the 2 hour mark. Once attended by the front desk I started getting asked about the rabies vaccine. I provided proof as the email stated but they wanted a certificate. The health certificate wasn’t enough. Once I agreed to have my dog vaccinated redundantly just to go through with getting spayed they told me it would be $80 +. I thought ok it’s more but let’s do it. I drove an hour to Homestead and found myself having to postpone work meetings because this was looking like an all day affair. Once that was also squared away they said they needed certification for the chip. Smh. No where in the email or in any information I read was this asked for. At this point it’s about 9:45 am. The front desk at this place creates such a bottle neck for this place. There is a huge lack of efficiency and consideration for people’s time and effort in complying with vague instructions. Aside from the front desk piecemealing information they blame another aspect of the organization when I’m upset. Honestly it’s all the same to me. I left with my dog. There were two kind staff members: the woman in scrubs who came out to the car and the gentleman inside w/ a purple polo. Sadly their kindness can’t carry the lack of professionalism and inefficiency of this place. I feel bad for all the people told to come pick up their pets at 2 pm. By the time they leave they’ll be stuck in rush hour with a drugged up pet wanting to get home.
B H
11 months agoNeutered my dog here and it was an easy and fast process. Amy was able to get me in and out. My dog was treated kindly and they show their care and love for animals. We did the $90 package deal and it was an amazing deal! If you don’t have an appointment they’ll write your name down and put you next whenever there’s a spot open but usually you’ll always be able to get your dog treated. The entire team is amazing! Thank you!