I had a very disappointing experience with Alex Moving. When I unpacked my TV last Sunday, I noticed it didn’t have corner protectors, which raised some concerns. But it wasn't until today that I turned on the TV and discovered it had been damaged on one of the corners.
I contacted the person in charge, who supposedly has insurance for situations like this. First, they claimed it had been over a week and that my TV was protected with corner guards. This is completely untrue, as I personally unpacked and installed the TV on the wall, and there were no corner protectors whatsoever.
When I pointed this out, they changed their story, saying they were confused because they handle thousands of TVs every week, and those usually have protectors. My question is: why didn’t mine have them, and why is my TV now damaged? This lack of responsibility and professionalism is unacceptable. I strongly advise against using Alex Moving for your moving needs.
Alex moving and delivery inc. offered great service and customer support when I needed help relocating. They accommodated all my needs and request. I will be going back to them anytime I need something moved. Great service , would recommend to anyone looking to move .
The gentlemen work for Alex moved me were fast, efficient, and very professional. It wasn’t an easy job and tons of stairs and heavy items and not once were they negative or rude. Great job guys.
Luis Polo
6 months agoI had a very disappointing experience with Alex Moving. When I unpacked my TV last Sunday, I noticed it didn’t have corner protectors, which raised some concerns. But it wasn't until today that I turned on the TV and discovered it had been damaged on one of the corners. I contacted the person in charge, who supposedly has insurance for situations like this. First, they claimed it had been over a week and that my TV was protected with corner guards. This is completely untrue, as I personally unpacked and installed the TV on the wall, and there were no corner protectors whatsoever. When I pointed this out, they changed their story, saying they were confused because they handle thousands of TVs every week, and those usually have protectors. My question is: why didn’t mine have them, and why is my TV now damaged? This lack of responsibility and professionalism is unacceptable. I strongly advise against using Alex Moving for your moving needs.
lazaro moreno
6 months agoAlex moving and delivery inc. offered great service and customer support when I needed help relocating. They accommodated all my needs and request. I will be going back to them anytime I need something moved. Great service , would recommend to anyone looking to move .
Nancy Gonzalez
11 months agoThe gentlemen work for Alex moved me were fast, efficient, and very professional. It wasn’t an easy job and tons of stairs and heavy items and not once were they negative or rude. Great job guys.
Victoria L Diez
6 months agoAlex moving & Delivery were great during the moving process and attentive and quick to respond. Thank you so much for providing a great service!
Alan Boyd
5 months agoHad no problems. You get to deal with the owner Alex and he knows his stuff. Experienced and recommended. They there to get it done