Hilton Garden Inn Homestead

I read reviews before getting to the hotel, and I was scared, but I did enjoy seeing the real responses from managers. If you are a regular Hilton business class hotel patron, you get exactly what you expect. Nice people who work at the hotel, clean rooms, and a good-sized TV. The beds are typical, a little hard, but managable for a night or 2. It has the typical small little restaurant for paid breakfast and dinner with a small bar. It's enough to get you through a night without leaving the hotel. But it isn't a full restaurant with a chef, and the selection is limited. All these things I mentioned are standard Hilton. It's a nice hotel. It is next door to a shopping plaza with a Target and restaurants. They even have a stray cat they care for outside that greets cat-friendly guests. Hotel owner, as a guest I love that your staff take care of this cat, so let them if you didn't already know about it.

We have always had wonderful experiences staying at Marriott or Hilton hotels, which is why we hold high expectations for reputable hotel brands. Marriott has never disappointed us—their customer service is consistently outstanding, and they always make us feel like family. Unfortunately, our stay at this Hilton Garden Inn was the complete opposite and proved to be a regrettable mistake. From the moment we arrived, it was clear that customer service was not a priority here. While we don’t expect perfection, we do expect basic courtesy, professionalism, and communication—none of which were present. The most significant issue arose when we returned late at night, exhausted, only to find a notice stating that a fire alarm test would take place from 9 AM to 3 PM. Had we been informed of this at check-in, we would have made alternative arrangements. Instead, we unknowingly paid for a stay that guaranteed anything but rest. When we attempted to discuss this with the front desk, we were met with resistance, indifference, and an unwillingness to escalate our concerns. After much insistence, the manager, Marina, finally spoke with us—only to dismiss our concerns outright, interrupting us repeatedly, and offering no solutions. Her response was shockingly unprofessional: we could either endure the hours of noise or leave in the middle of the night with no compensation or alternative options. The following morning, we tried to bring our concerns to the general manager, hoping for a more understanding approach. Unfortunately, we were once again met with complete apathy. When we mentioned that we would be leaving a review regarding our experience, we were told we were “welcome to do what we like”—a response that made it painfully clear how little guest satisfaction matters to the management here. Beyond this major issue, the overall experience was equally disappointing. At check-in, we were given no information—no mention of WiFi, hotel amenities, pool hours, or even how to navigate the property. It felt as though we were left to figure everything out on our own. The entire atmosphere lacked warmth, hospitality, and the kind of service that makes a hotel feel welcoming. It’s incredibly unfortunate that a single location, due to poor very rude management and non-existent customer service, can tarnish the reputation of a well-known brand. This experience was a stark contrast to the incredible service we always receive at Marriott hotels, where guests are truly valued, respected, and cared for. We deeply regret choosing this Hilton Garden Inn and will not be returning or recommending it to anyone. If customer service, professionalism, and a welcoming atmosphere matter to you, I strongly recommend looking elsewhere.

The best thing about the hotel is that it is next to Target. Rooms are stuffy, beds are uncomfortable and water damage in rooms that you can smell. Housekeepers use old small vacuums with bags that release dust. Never saw anyone shampoo the carpet. White towels were yellow and stained. The hotel shows signs of aging. Got out of room with bites on the body. Overpriced for the quality of rooms and hotel, inflation of prices often, hidden dishonest charges. If you must stay make sure to use a prepaid card with the exact amount and disinfectant surfaces in the room !

The rooms here are average. There is nothing special there. Our issue here is the breakfast option. It is not included with your stay. Instead, it is $15 extra per person. Which would be no problem if it was half decent. There are 3 options: eggs, sausage, and potatoes. None of them are good. They also have baked goods, which have been sitting out far too long. Also, all drinks are kept behind closed doors, and when asked, the lady who was running things scoffed and took 10 minutes to get our drinks (just two glasses of apple juice). So, in conclusion, the stay is fine, but DO NOT EAT HERE. It is overpriced and way under industry quality standards.

Our car was stolen here, from the hotel parking lot about a month ago. The Police officer who responded mentioned 5 other car thefts from this hotel in the last couple of months. None of the cameras here were of any use. No security guard. An absolute nightmare. I would rate this hotel a 0 star if I could. I would not recommend this hotel unless you want to risk your car getting stolen.